For all of our new hosting clients, we include some basic Moodle support. In short, if we can fix it in 15 minutes or less, you get it for free
. If the problem is larger than the Quick Fix can accommodate, we’ll let you know what it will cost based on how long it will take. Of course, there are limits to this offer…
Problems with bugs after migration, installation or integration would be covered. Minor snags when setting up hosting would also be within the remit, as would any core Moodle problems experienced due to upgrades or community improvements.
Issues caused by client-implemented modification, third-party customisation, give-it-a-go efforts or a breach of our Fair Use Policy, however, will incur a charge. You will always be notified upfront of any cost and your written acknowledgement will be required before work can start.
The terms of e-Learn Design’s Fair Use Policy can be found here.