Moodle Support

e-Learn Design offers a range of technical support services for the Moodle and IOMAD e-learning management systems.

Hosted Support

For cost-effective peace of mind, choose an annual Hosted Moodle Support agreement.

Annual Moodle support agreements for clients hosted on e-Learn Design servers all come with the Quick Fix Promise. These agreements are fixed-term contracts that include support for:

  • Error messages and file or data corruption alerts

  • Data migration between product releases

  • Security and administrative settings

  • Course settings and feature set-up / use

  • Third-party or optional plugins installed by or agreed with e-Learn Design

Remote Support

If you host somewhere else, a Remote Moodle Support agreement can be arranged.

Designed for those who self-host or host with a third-party, e-learn Design remote support agreements offer the same peace of mind as Hosted Moodle Support. The only difference is how we get you on board…

Bronze

£2070
  • Average 2 hours / month

Silver

£2915
  • Average 3 hours / month

Gold

£3585
  • Average 4 hours / month

Remote 24

£2070
  • 24 hours / year

Remote 36

£2915
  • 36 hours / year

Remote 48

£3585
  • 48 hours / year

Hourly

£115

Half-Day

£460

Daily

£920

2 hours

£220
  • Valid for 4 weeks

3 hours

£315
  • Valid for 4 weeks

4 hours

£400
  • Valid for 4 weeks

Integration

Because it can be integrated with a wide variety of other systems, you can always get more with your Moodle.

e-Learn Design can set up an integration with any of the modules listed on Moodle.org. As well as BigBlueButton, WooIOMAD, the branded Moodle Mobile App and WordPress, we can install other optional third-party modules including LearnerScript and Mahara. Alternatively, we can create custom integration plugins to your personal specifications.

Migration

An innovative platform with a wealth of resources, Moodle can help you create your ideal LMS.

Migrating your installation isn’t just about shifting the tech – the courses themselves need a seamless transition, too. If you’re considering a move from Blackboard, WebCT, Learnwise or Edmodo, but are unsure of how it might impact your existing system, then we can anticipate the areas that might need some attention.

Startup Support

Just need a boost at the beginning? Our Startup bundles can help you get off the ground.

Not everyone is keen to make an annual commitment, so QuickStart or Launch Bundles can be combined with bolt-on hours to cover you when you’re starting out. If you don’t know where you stand, you won’t know what you’ll need, so e-Learn Design gives you the opportunity to test your support requirements before making a decision.

QuickStart Basic

£550
  • 5 hours
  • Technical & pedagogical support
  • Valid for 6 weeks

QuickStart Core

£1050
  • 10 hours
  • Technical & pedagogical support
  • Valid for 6 weeks

QuickStart Premium

£1500
  • 15 hours
  • Technical & pedagogical support
  • Valid for 6 weeks

Launch Basic

£880
  • 8 hours
  • Technical support
  • Basic theme customisation
  • Up to 5 free plugins installed
  • Valid for 12 weeks

Launch Core

£1260
  • 12 hours
  • Technical support
  • Basic theme customisation
  • Unlimited free plugins installed
  • Valid for 12 weeks

Launch Premium

£1600
  • 16 hours
  • Technical support
  • Basic theme customisation
  • Unlimited free plugins installed
  • Valid for 12 weeks

Hourly

£115

Half-Day

£460

Daily

£920

2 hours

£220
  • Valid for 4 weeks

3 hours

£315
  • Valid for 4 weeks

4 hours

£400
  • Valid for 4 weeks

Want to know more about e-Learn Design technical support services? Talk to an expert today.