IOMAD Support

IOMAD Support

IOMAD Support

Covering everything Moodle and multi-tenancy, IOMAD support agreements are as flexible and scalable as the software itself.

Covering everything Moodle and multi-tenancy, IOMAD support agreements are as flexible and scalable as the software itself.

Covering everything Moodle and multi-tenancy, IOMAD support agreements are as flexible and scalable as the software itself.

Hosted support

All hosted clients get the Quick Fix Promise, but if you need more than the Fair Use terms cover, choose one of our IOMAD Hosted support agreements for annual peace of mind.

Remote support

For those who self-host or host with a third-party, a Remote IOMAD support annual agreement means that when you need help with your installation, there’s expertise on hand.

Project support

If you only want something short-term or just need a boost to your Remote or Hosted agreement, pick a fixed-hour QuickStart bundle that matches your IOMAD support needs.

  • Helpdesk available during office hours, Mon-Fri 9:30-5:30 (UTC/UTC+1)

  • Support for tool use, configuration, feature setup, course and admin settings

  • Assistance with optional Moodle plugins and ELD-installed third-party plugins

  • Reactive corrective maintenance, root-cause analysis, and bug fixes

  • Version upgrades (on request) for new major and stable branch releases

  • Help with data migration between releases, error messages, and alerts

  • Automatic application security patching and bug fixes for all installations

  • Remote IOMAD support provided via shell access or server control panel

  • Dedicated static IP address or VPN available for Remote support clients

Remote pre-checks

Remote IOMAD installations must pass a pre-check before support can be initiated. If there are issues impacting your system’s health, we’ll quote for the work required to resolve them, and only with acceptance will the agreement be live.

Integration services

To get more from IOMAD, consider Moodle.org plugins, Certified Integrators like BigBlueButton and LearnerScript, or design a custom plugin to do something totally new. Integration costs are based on time-required (Basic Rates).

Plugin pre-checks

Any third-party custom plugins must pass a pre-check before being installed on our servers. Any configuration or performance issues which result in support requests or corrective action will incur a charge (Basic Rates).

Bronze

£2285 ex VAT
  • Hours per month (avg)
    2
  • Total hours
    24
  • Payment
    Yearly

Silver

£3220 ex VAT
  • Hours per month (avg)
    3
  • Total hours
    36
  • Payment
    Yearly

Gold

£3955 ex VAT
  • Hours per month (avg)
    4
  • Total hours
    48
  • Payment
    Yearly

Remote24

£2285 ex VAT
  • Hours per month (avg)
    2
  • Total hours
    24
  • Payment
    Yearly

Remote36

£3220 ex VAT
  • Hours per month (avg)
    3
  • Total hours
    36
  • Payment
    Yearly

Remote48

£3955 ex VAT
  • Hours per month (avg)
    4
  • Total hours
    48
  • Payment
    Yearly

QuickStart Basic

£650 ex VAT
  • Total hours
    5
  • Valid for
    6 months
  • Payment
    In advance

QuickStart Core

£1250 ex VAT
  • Total hours
    10
  • Valid for
    6 months
  • Payment
    In advance

QuickStart Premium

£1800 ex VAT
  • Total hours
    15
  • Valid for
    6 months
  • Payment
    In advance

Hourly

£135 ex VAT
  • Payment
    In advance

Half-Day

£540 ex VAT
  • Payment
    In advance

Daily

£1080 ex VAT
  • Payment
    In advance

  • Our services are modular, so you can build an agreement that suits you best

  • Our pricing is resource-based (GB or time) so you only pay for what you need

  • Our business is built on the OSS ethos and dedicated to open-source solutions

Project Support

Just need a bit of startup help, or are you planning complex customisations? Choose from a range of hourly bundles for Moodle support without the long-term commitment.

IOMAD Hosting

For multi-tenancy Moodle sites in particular, unrestricted hosting scalability means never worrying about cost vs users, only users vs concurrency…

Consultancy Services

Want a scoping exercise, advice on infrastructure, or the full build and implementation of your site? Consultancy hours can be flexibly applied to meet specific needs.

Got general questions about how things work? Our FAQ page covers the basics.

Want to ask something specific? You can raise a ticket directly in our Helpdesk system.

Prefer a contact form? Fill in the details, and a ticket will be raised automatically.