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Expert Centre2023-08-25T14:03:23+01:00

Expert Centre

From e-learning to eCommerce, concept to completion, e-Learn Design has the skills and experience to help you achieve your goals.

Getting Started

Quick Fix FAQs

For all of our new hosting clients, we include some basic Moodle support. In short, if we can fix it in 15 minutes or less, you get it for free. If the problem is larger than the Quick Fix timescale can accommodate, we’ll let you know what it will cost based on how long it will take.

Problems with bugs after migration, installation or integration would be covered. Minor snags when setting up hosting would also be within the remit, as would any core Moodle problems experienced due to upgrades or community improvements.

Issues caused by client-implemented modification, third-party customisation, give-it-a-go efforts or a breach of our Fair Use Policy will incur a charge. The majority of our clients enjoy our Quick Fix Promise in good faith, but for the avoidance of doubt, you can find the full policy here.

If an official support contract would be more appropriate, we’ll suggest a cost-effective option that suits your budget. Otherwise, you’ll be charged at the non-contract rate for the time it takes to fix your issue. Written acknowledgement and acceptance of charges will be required before work can start.

IOMAD Release Notes

To find out what e-Learn Design can do for you, speak to an expert today.

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