Privacy Policy

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This Policy makes clear the terms under which e-Learn Design collects and processes your personal information. Please read this Policy carefully.

e-Learn Design is committed to maintaining your privacy, including your personal data. By contracting with e-Learn Design, you acknowledge that your personal data will be used in accordance with this Policy.

1. Individual client Moodle installations collect the following types of personal information:

names and e-mail addresses, country of origin of account, city of origin of account.

2. Some client Moodle installations also collect additional user information as identified in the optional user account profile fields chosen by the client such as:

phone and facsimile numbers, billing information, etc.

This information is stored in individual client Moodle databases that are only available to specified system accounts; all passwords are encrypted.

3. e-Learn Design gathers information on individual clients by request, particularly main client contacts and invoicing details, as well as through our support system. The amount and type of information that we gather depends on the nature of the interaction. For example:

we may ask clients who use our support to provide a username, email address and full name of an end-user experiencing difficulties in order to diagnose a technical problem, and only insofar as is necessary or appropriate to fulfil the purpose of the client’s support request.

All client and support ticket information is held in a database; this is only accessible via users and/or accounts with sufficient privileges for support or administration.

e-Learn Design may use the information held about you in the following ways:

  • to comply with our contractual obligations to you;
  • to enforce the terms of any contract you have entered into with us;
  • to help protect your information and prevent unauthorised access to it;
  • to ensure the proper operation and protection of our systems;
  • to deal with any queries, problems or complaints reported by you;
  • to notify you of any changes to our terms of business;
  • for the purposes of payment verification or debt recovery; and
  • if required to do so by law.

e-learn Design’s use of your data will be for one or more of the reasons listed above.

e-Learn Design does not use payment gateways or share your personal data via any online payment systems. We will only release personal information under the following circumstances:

  • where release is required by law or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;
  • where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
  • to debt collection agencies or to the Court;
  • to HMRC if obliged to do so by law;
  • to our appointed professional advisers, including our accountants, lawyers and bankers to the extent that they require in order to properly advise us; or
  • to appropriate persons, where your communication suggests possible harm to others.

e-Learn Design will not share your information other than as described above.

e-Learn Design will take the appropriate security measures to help safeguard your personal information from unauthorised access and disclosure.

e-Learn Design will store your personal information for as long as is necessary in order to fulfil the purpose/s for which it was collected.

e-Learn Design will retain personal information provided to us in connection with contractual obligations for 7 years after the conclusion of our contract with you.

e-Learn Design logs non-personally-identifying information of the sort that web browsers and servers typically make available (for example, via cookies) such as:

browser type, language preference, referring site, and the date and time of each visitors request.

e-Learn Design does not hold this information; logs are overwritten daily.

You can exercise the following rights by contacting us on info@e-learndesign.co.uk or in writing to e-Learn Design, Baltic Chambers, Suite 142, 50 Wellington Street, Glasgow, G2 6HJ:

  • to access personal information held about you and to obtain a copy of it;
  • to prevent any processing of personal information that is causing or is likely to cause unwarranted and substantial damage or distress to you or another individual;
  • to obtain the rectification of personal information which is inaccurate or incomplete;
  • to restrict or object to the processing of your personal information and to request its erasure under certain circumstances;
  • to lodge a complaint about the way in which your personal data is being used;
  • to ask us not to process your personal data for marketing purposes; and
  • to withdraw your consent to any use by us of your personal data other than for one of the legitimate purposes set out above.

e-Learn Design reserves the right to change this Policy at any time. While clients will be notified in writing of substantive changes, we encourage you to frequently check this page for any amendments. Your continued use of this site after any change in this Policy will constitute your acceptance of such change.