Privacy Policy
This Policy makes clear how e-Learn Design collects and processes your personal information. By contracting with e-Learn Design, you acknowledge that your personal data will be used in accordance with this Policy.
e-Learn Design is a Data Processor registered with the ICO ref: Z2107917. For the purposes of this policy, clients are Data Controllers, retaining control of their data and remaining responsible for their compliance obligations under the Data Protection Legislation, including but not limited to providing any required notices and obtaining any required consents and for the written processing instructions they give to e-Learn Design.
1. Individual client Moodle installations collect the following types of personal information:
names and e-mail addresses, country of origin of account, city of origin of account.
2. Some client Moodle installations also collect additional user information as identified in the optional user account profile fields chosen by the client such as:
phone and facsimile numbers, billing information, etc.
This information is stored in individual client Moodle databases that are only available to specified system accounts; all passwords are encrypted.
3. e-Learn Design gathers information on individual clients by request, particularly main client contacts and invoicing details, as well as through our support system. The amount and type of information that we gather depends on the nature of the interaction. For example:
we may ask clients who use our support to provide a username, email address and full name of an end-user experiencing difficulties in order to diagnose a technical problem, and only insofar as is necessary or appropriate to fulfil the purpose of the client’s support request.
All client and support ticket information is held in a database; this is only accessible via users and/or accounts with sufficient privileges for support or administration.
e-Learn Design does not use payment gateways or share your personal data via any online payment systems. We will only release personal information under the following circumstances:
- where release is required by law or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;
- where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
- to debt collection agencies or to the Court;
- to HMRC if obliged to do so by law;
- to our appointed professional advisers, including our accountants, lawyers and bankers, to the extent that they require in order to properly advise us; or
- to appropriate persons, where your communication suggests possible harm to others.
e-Learn Design will not share your information other than as described above.
e-Learn Design may use the information held about you in the following ways:
- to comply with our contractual obligations to you;
- to enforce the terms of any contract you have entered into with us;
- to help protect your information and prevent unauthorised access to it;
- to ensure the proper operation and protection of our systems;
- to deal with any queries, problems or complaints reported by you;
- to notify you of any changes to our terms of business;
- for the purposes of payment verification or debt recovery; and
- if required to do so by law.
e-Learn Design’s use of your data will be for one or more of the reasons listed above.
Contractual information is held in e-Learn Design’s Freshdesk CRM system, while information relevant to your contracted services (e.g. learner details) is held in your Moodle or IOMAD platform, hosted on OVH servers which are EU and/or UK-located as required.
- e-Learn Design will take the appropriate security measures to help safeguard your personal information from unauthorised access and disclosure;
- e-Learn Design will store your personal information for as long as is necessary in order to fulfil the purpose/s for which it was collected; and
- e-Learn Design will retain personal information provided to us in connection with contractual obligations for 7 years after the conclusion of our contract with you.
e-Learn Design logs non-personally-identifying information of the sort that web browsers and servers typically make available (for example, via cookies), such as:
browser type, language preference, referring site, and the date and time of each visitor’s request.
e-Learn Design does not hold this information; logs are overwritten daily.
Our websites may include links to third-party websites. e-Learn Design does not control these third-party websites and is not responsible for their privacy statements. Clicking on those links may allow third parties to collect or share data about you, so we recommend reading the privacy notices of all websites visited.
You can exercise the following rights by contacting us at mydata@e-learndesign.co.uk or in writing to e-Learn Design, Baltic Chambers, Suite 142, 50 Wellington Street, Glasgow, G2 6HJ:
- to access personal information held about you and to obtain a copy of it;
- to prevent any processing of personal information that is causing or is likely to cause unwarranted and substantial damage or distress to you or another individual;
- to obtain the rectification of personal information which is inaccurate or incomplete;
- to restrict or object to the processing of your personal information and to request its erasure (the ‘right to be forgotten’) under certain circumstances;
- to lodge a complaint about the way in which your personal data is being used;
- to ask us not to process your personal data for marketing purposes; and
- to withdraw your consent to any use by us of your personal data other than for one of the legitimate purposes set out above.
e-Learn Design reserves the right to change this Policy at any time. While clients will be notified in writing of substantive changes, we encourage you to frequently check this page for any amendments. Your continued use of this site after any change in this Policy will constitute your acceptance of such change.