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Moodle Technical Support

We offer to bundle technical support contracts for all of our clients hosting their Moodle installation on our servers.  Support contracts are an average of hours per month over a one year period unless otherwise agreed.

(If you have your own hosting in place please see upgrade & remote support).

Support is for you if you are not quite sure about some of the complexity of your Moodle system, would rather someone else with specialist knowledge took care of the system or think you may require monthly overall support to get the most of your system.

No fixed contract

Our technical consultants are able to provide a complete range of consultancy services for designing, deploying and configuring Moodle/Mahara/Iomad and other educational software systems. Our standard hourly consultancy rates are

  • Hourly rate: £90+VAT
  • Daily rate: £720+VAT
  • Half Day rate: £405+VAT

Fixed One Year Contracts

Fixed support contracts run for a year and include such things as error messages, file or data corruption, data migration between product releases, security and administrative settings, course settings, feature set up/use, third party or optional plugins, where the installation has been performed or agreed with ELD.

  • Bronze Support (average 2 hours/month) £1560 
  • Silver Support (average 3 hours/month) £2160
  • Gold Support (average 4 hours/month) £2640

We are also happy to provide support for more complex systems or services.  Please email info@e-learndesign.co.uk with your requirements and we will provide you with a quote.

 

eLearn Design